Delivery

Single pens bought online are delivered in the UK once your payment is confirmed. Wholesale delivery arrangements are confirmed in your quotation before payment.

Single-pen orders

Single pens bought online, up to 9 of each type and strength, are delivered to UK addresses only. UK tracked delivery is included in the single-pen price unless a delivery charge is shown at checkout.

We dispatch once PayRam confirms your payment on the blockchain, usually within 1 to 2 business days, and email you when your order is on its way. Delivery times are estimates and can be affected by the courier. For EU or US delivery, or 10 or more pens of one strength, send a wholesale enquiry.

Wholesale quotation before dispatch

Add your pens and quantities to a wholesale enquiry. We will confirm availability, delivery options and charges, applicable taxes and payment arrangements in writing. An enquiry is not a paid or confirmed order.

Your quotation will set out the applicable delivery charges and order terms.

Wholesale timing and destination

Wholesale UK delivery is estimated at 3–5 days, subject to stock availability and order confirmation. Your quotation will set out the expected dispatch and delivery arrangements for the requested quantities and destination. Please confirm the receiving address and any access requirements before accepting the quotation.

Delivery times are estimates and can be affected by the courier or customs. Do not assume the former retail delivery rates or dispatch cut-offs apply to wholesale pen orders.

Transport and receiving

Confirm the manufacturer’s transport and storage requirements for the pens in your order. Prepare suitable storage and arrange for someone to receive the parcel promptly. Follow the product label and supplied instructions when the order arrives.

Read the pen storage and handling guide →

Check your parcel

Check the products, strengths, quantities and packaging against your order confirmation. Report damage, shortages or an incorrect item within 48 hours of delivery, with your order number and photographs where relevant. Keep the packaging while we investigate.

See our returns policy for the claims process.

EU and US delivery

EU and US delivery is available for wholesale orders. We supply business buyers in all 27 EU member states and the United States as well as the UK. EU and US delivery times and charges are set out in your quotation. The buyer is responsible for verifying that purchase, import, possession and research use are lawful and for any import costs identified in the agreed quotation or by the relevant authorities. Read more about EU and US wholesale supply.

Contact us

Email hello@ascensionhc.co.uk with your order reference, or for a wholesale enquiry, your proposed pen quantities and delivery destination.